FAQ

What are Flipemz?

Flipemz are a fun new 2-in-1 plush toy! All Flipemz start off as one thing and flip into something else. By flipping the face, you get a new character with a different story!

 

How do I clean Flipemz?

We recommend washing by hand.

 

What size are Flipemz?

All Flipemz are 14”.

 

How long will it take for my order to ship?
Orders are shipped in 1-2 business days.

 

Do you ship internationally?

Yes, we do ship outside of the U.S.

 

What do I do if I have a problem with my order?

Just let us know! You can email us at customerservice@flipemz.com, or reach out to us on Facebook, Twitter or Instagram.

 

 

What is your return/exchange policy?

Email us at customerservice@flipemz.com to request a return label. You can return/exchange within 75 days of purchase. Include your order number with the returned item. Item must be in new condition unless deemed defective by manufacturing. We will refund the cost of the item but not the shipping charge.

 

Can I recommend a new Flipemz character?

Absolutely! We welcome your feedback and suggestions. Just send us an email or use social media. Your idea could become the next Flipemz!

 

Can I get a discount on a large order?

Please reach out to us before placing a large order. We’re happy to work with you!

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